Where do the products come from?

We are proud to use Canadian-made products. We have selected Canadian manufacturers that are based in Toronto. They have worked with us for the past few decades.

Our fabrics come from Italy, Turkey, and India to name a few. We inspect them for quality, durability, and defects.

How should I clean vertical blinds?

Vertical blinds can be cleaned easily as they hang. Use a vacuum with a brush attachment during your regular cleaning routine. For fabric and vinyl blinds, use a dry sponge to remove dirt that the vacuum is unable to remove.

What are the best ways to clean wood and faux wood blinds?

To keep your wood blinds clean, regularly dust or vacuum them.

How long does fabrication take?

It depends on the availability of fabrics. As soon as we receive your fabric, a safe estimate is 1 to 3 weeks to manufacture your new drapes.

Do you alter ready-made draperies?

Yes, we alter ready-made draperies in our workroom in the store where all the custom-made drapes, sheers, and valances are made.

Can I clean my draperies?

Yes. After exposure to dust, cooking, tobacco smoke residue, and other pollutants, your drapes will need to be professionally and thoroughly cleaned. Dry cleaning is recommended for draperies and sheer fabrics though some people prefer to have sheer laundered rather than dry-cleaned.

What is the difference between our custom-made draperies and the ready-made draperies you can buy online or at other stores?

• Size: They are custom-made to fit the exact size your consultant measures, so it fits your window perfectly.
• Style: You can choose from a number of different styles that we offer to give your room a unique look.
• Fabric: You get to choose from our extensive fabric library rather than look at pictures of fabric online.
• Lining: We offer a wide range of linings that you can choose from to help protect your draperies and make them last a long time.

What are the factors to consider when choosing window coverings?

Knowing whether you need privacy, light, or a combination of both is important to consider when choosing window treatments.

What would be best for sliding glass/patio doors?

Choose one that opens in the same direction as your doors. Make sure that the treatment complements the other window coverings in the room. Select products that are durable enough for daily use. Consider vertical blinds and sliding door track panels.

What is best for my bathroom?

Think about privacy and durability before deciding on style. Faux wood blinds and shutters provide a high degree of privacy, style, and can handle both moisture and humidity.

What window treatment options offer energy efficiency?

There are both indoor and outdoor options. Cellular shades, blinds, and layered draperies reduce heat loss and gain indoors. For outdoor areas, opt for reflective films and screens that can help with summer heat gain.

How long does it take for my order to arrive?

It depends on the type of product that was ordered and the quantity of the products. It usually takes 2 to 3 weeks to receive an order.

Do I give a deposit, and when is the balance due?

We collect 50% deposit at the time of the order. The remaining balance is due at the time of installation.

What is the warranty for my window coverings?

Warranties vary from one manufacturer to another. Ask your installer for warranty information.

Can I buy fabric from you?

Yes. You can choose from an extensive collection of the latest fabrics that we have.

What is the average price of window coverings?

Standard-size coverings have prices ranging from $200 to $600. That is why we offer free in-home estimates where our consultant will bring you samples, measure your windows, and give you a quote immediately.

Can I return and receive a refund for my custom order?

Because every order is custom-manufactured, we are unable to accept returns and cannot issue refunds. However, for the ready-made purchases in the store, we will offer you store credit which can be used towards other in-store purchases.

How should I measure my window treatments?

Take measurements in 3 locations. Do so horizontally and vertically. Round up your measurements to the nearest 1/8″.

For inside mounts, take the exact window measurements. For outside mounts, measure entire areas that you want to cover.

What are inside and outside mounts?

Inside mounts allow you to hang your window treatment from the inside of your window casings. For outside mounts, treatments are attached outside of your window casings.

Do you charge to come out and visit my home?

No, we’re happy to come visit you at home or work. We offer a free consultation for window covering estimates.

Our consultant will bring the samples of your choice to you. Please schedule an appointment to meet one of our consultants.

How do I get started?

Simply call us and make an appointment. We will send a professional window treatment consultant over to take measurements and answer your questions.

How do I keep my new draperies or blinds looking like new?

Clean them regularly. Dry cleaning can also be done. You can also vacuum or wipe down draperies.